Self Service Portal

We want to improve how orders, questions, and cases are handled through our Service Portal. Your responses will help us understand what works well, what doesn’t, and what you would like to see in the future.

The survey takes approximately 5 minutes to complete.

1.
Which department/division do you belong to?
The question is compulsory
2.
What is your job title?
The question is compulsory
3.
How often do you use the Self Service Portal?
The question is compulsory
4.
What do you use the Self Service Portal for today?
The question is compulsory
How do you perceive the Service Portal today?
Please indicate the extent to which you agree with the statements below.
6.
How easy is it to find the Self Service Portal?
The question is compulsory
7.
How satisfied are you with the Self Service Portal?
The question is compulsory
8.
Is the Self Service Portal is easy to understand?
The question is compulsory
9.
It's easy to find what you are looking for?
The question is compulsory
10.
The Self Service Portal works technically without issues
The question is compulsory
11.
The Service Portal supports my needs in my work
The question is compulsory
12.
What do you think primarily needs to be improved in the Self Service Portal?
 
The question is compulsory
14.
If you could wish freely – how would the ideal Self Service Portal work for you?
The question is compulsory